kxa8's Privacy Policy
How your personal information is collected, used, and kept secure — your privacy on the kxa8 platform is our highest priority.
This Privacy Policy ("Policy") describes the terms for the collection, processing, storage, and protection of information between the kxa8 platform ("we", "our", "kxa8") and all users of its services ("you", "your"). By using our website and services, you agree to this Policy. Please read it carefully.
- Types of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Sharing Information with Third Parties
- Data Storage and Security
- Cookies and Tracking Technologies
- Your Rights and Choices
- Privacy of Minors
- Policy Changes
- Contact
1. Types of Information Collected
kxa8 collects the following types of information to provide you with a secure, personalised, and seamless gaming experience.
Identity Information
Your name, date of birth, national identity card number or equivalent identity document, email address, and mobile number. This information is essential for account registration and identity verification (KYC).
Financial Information
Deposit and withdrawal details, transaction history, and the mobile banking method used (bKash, Nagad, Rocket, Upay). kxa8 never stores actual account numbers or PINs under any circumstances.
Technical Information
IP address, device type and model, operating system, browser version, session duration, and referral source. This information is used to ensure the security of the platform.
Behavioural Information
Your gaming history, bet amounts, preferred game categories, activity times, and use of promotional offers. This helps monitor responsible gaming.
2. How Information Is Collected
kxa8 collects your information in the following ways. Each method is transparent and based on your consent.
- Directly provided: Information you give us yourself during account registration, profile updates, or when contacting the support team.
- Automatic collection: Technical information collected automatically through cookies, log files, and similar technologies while browsing the website.
- Through transactions: Transaction-related information received from payment gateways during deposit and withdrawal processes.
- Verification partners: Information received from trusted third-party identity verification services to meet legal obligations.
3. Purpose of Using Information
kxa8 uses your information only for legitimate and transparent purposes. Each purpose is described in detail below.
Service Delivery and Operations
Creating and managing accounts, processing transactions, keeping gaming services active, and personalising the experience according to your preferences.
Security and Fraud Prevention
Detecting unauthorised access, keeping accounts secure, complying with anti-money laundering (AML) rules, and monitoring unusual transactions.
Customer Service Improvement
Responding to support requests, resolving platform issues, and conducting analysis to continuously improve service quality.
Responsible Gaming
Monitoring gaming behaviour to identify risky patterns, assisting with limit-setting, and keeping responsible gaming tools active.
4. Sharing Information with Third Parties
kxa8 never sells, rents, or transfers your personal information for commercial purposes. However, information may be shared in the following limited circumstances.
- Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
- Technology infrastructure: Our hosting, cloud services, and cybersecurity partners operate under strict confidentiality agreements.
- Legal obligations: Information may be disclosed when required to comply with court orders, requests from investigative authorities, or applicable legal obligations.
- Identity verification: As part of the KYC process, approved verification agencies may verify identity information.
- Corporate changes: In the event of a merger, acquisition, or business transfer, information may be transferred, but this Policy will remain in effect.
5. Data Storage and Security
kxa8 has adopted industry-standard technical and organisational measures to protect your information.
Encryption
All data transmissions are secured through SSL/TLS encryption. Stored sensitive information is protected with AES-256 encryption.
Access Control
Only authorised personnel can access your information, and only when necessary. An audit log is kept for every access.
Retention Period
Information is retained for the minimum period required to meet legal obligations, even after an account is closed.
6. Cookies and Tracking Technologies
The kxa8 website uses cookies and similar technologies to improve your browsing experience and ensure security.
Essential Cookies
These cookies are necessary to maintain login sessions, verify security, and keep core services running. They cannot be disabled, as the platform will not function properly without them.
Analytics Cookies
Help improve service quality by analysing how users use the platform. This data is aggregated and not personally identifiable.
Functional Cookies
Remember your language preference, display settings, and gaming preferences so you get the same setup each time you log in.
Cookie Controls
You can reject or delete non-essential cookies through your browser settings. However, this may affect the functionality of some services.
7. Your Rights and Choices
kxa8 believes you should have full control over your own information. Your rights are described below.
- Right to access: You can request a copy of the information kxa8 holds about you at any time.
- Right to correction: If your profile contains incorrect or outdated information, you can request that it be corrected.
- Right to erasure: Where there is no legal obligation to retain it, you can request that your information be deleted.
- Right to restrict processing: In certain circumstances, you can request that processing of your information be limited.
- Right to portability: You can receive your information in a structured, machine-readable format.
- Unsubscribe from marketing: You can request to stop receiving promotional emails or messages at any time.
8. Privacy of Minors
kxa8 is a platform for users aged 21 and above only. We do not knowingly collect or process personal information from any minor. Age verification is a mandatory step in the registration process.
If we have inadvertently collected information from a minor, that account will be closed immediately and the relevant information will be securely deleted. If a parent or guardian believes their child has registered on kxa8, please contact our support team.
9. Policy Changes
kxa8 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Displaying a notice on the website homepage or on the Privacy Policy page.
- Sending a message to your registered email address with details of the update.
- Updating the effective date at the top of the revised Policy.
Continuing to use the platform after changes are made will be considered acceptance of the revised Policy. We therefore recommend visiting this page regularly.
10. Contact
If you have any questions, concerns, or information-related requests about this Privacy Policy, please get in touch with us.
Email: [email protected]
Live Chat: Available 7 days a week, 24 hours a day
Language: Support is available in Bengali and English
We do our best to respond to information-related requests promptly. Your privacy is kxa8's highest priority.
Related Policies
Visit the pages below to learn about our other policies and terms.